Managing and Motivating Contact Center Employees
by Malcolm Carlaw; Peggy Carlaw; Vasudha K. Deming; Kurt Friedmann | 1st Edition | McGraw-Hill | eText ISBN 9780071428927
Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff. This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment.Book detailsAuthor: Malcolm...
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Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff. This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment.About this book
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