Refund & Cancellation Policy

Last Updated: September 7, 2026

At Winniebrand, we sell digital eBooks that are delivered electronically. Because digital products cannot be physically returned once they have been delivered, downloaded, or accessed, our refund and cancellation conditions differ from those applicable to physical goods.

Please review this policy carefully before completing your purchase.

  1. Digital Products

All products sold on Winniebrand are digital eBooks. No physical books or other physical products will be shipped.

Most eBooks are available for download shortly after successful payment. In some cases, additional processing, order verification, or file preparation may be required.

If a download is not immediately available, the eBook or download information will be delivered electronically to the email address provided during checkout within 48 hours after successful payment.

Because digital products cannot be physically returned once they have been successfully delivered, downloaded, or accessed, refund eligibility may be limited after delivery or access.

2. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at info@winniebrand.com.

An order may be eligible for cancellation if the digital product has not yet been delivered or made available for download.

Once the eBook has been successfully delivered, downloaded, or accessed, the order generally cannot be canceled solely because you changed your mind, purchased the wrong product, or no longer need the product.

This does not affect any rights you may have under applicable law.

3. Refund Eligibility

Although digital purchases are generally non-returnable after successful delivery or access, we may provide a refund, replacement file, new download link, or another appropriate resolution in circumstances including:

  • You were charged more than once for the same order;
  • You did not receive your purchased eBook within the stated delivery period and we are unable to successfully deliver it;
  • You received a digital product different from the product you ordered;
  • The delivered file is corrupted, incomplete, or cannot reasonably be opened and we are unable to provide a working replacement;
  • The download link provided to you does not work and we are unable to restore access; or
  • The digital product materially differs from the description provided on the applicable product page.

Where an issue can reasonably be resolved by providing a corrected file, replacement file, new download link, or restored access, we may first offer that solution before issuing a refund.

4. Non-Refundable Situations

Unless otherwise required by applicable law, refunds generally will not be provided solely because:

  • You changed your mind after the eBook was successfully delivered or accessed;
  • You no longer need or want the eBook;
  • You accidentally purchased the wrong title where the product delivered matches the product ordered;
  • You failed to review the product title, description, format, or other information provided before purchase;
  • Your device, software, or application does not support a file format that was clearly disclosed before purchase; or
  • You experience an issue that can reasonably be resolved by providing a working replacement file or new download link and we are able to provide that resolution.

Nothing in this policy limits any non-waivable consumer rights available under applicable law.

5. Delivery Issues

Most eBooks are available for download shortly after successful payment. However, some orders may require additional processing.

If your eBook or download information is not immediately available, please allow up to 48 hours after successful payment for electronic delivery.

If you have not received your order within 48 hours, please check your email inbox and spam or junk folder.

If you still cannot locate your order, contact us at info@winniebrand.com and include your order number and the email address used during checkout.

We will review the order and assist with delivery or provide another appropriate resolution.

6. Incorrect, Corrupted, or Incomplete Files

If you receive the wrong eBook, a corrupted file, an incomplete file, or a file that cannot reasonably be accessed, please contact us at info@winniebrand.com.

Please provide:

  • Your order number;
  • The email address used for your order;
  • The title of the eBook purchased;
  • A description of the problem; and
  • Screenshots or other relevant information, where applicable.

We will investigate the issue and, where appropriate, provide a corrected file, replacement download link, restored access, refund, or another reasonable resolution.

7. How to Request a Refund

If you believe your purchase qualifies for a refund under this policy, please contact us at info@winniebrand.com within 7 days of purchase.

Your request should include:

  • Your full name;
  • Your order number;
  • The email address associated with the order;
  • The eBook title;
  • The reason for your request; and
  • Any relevant screenshots or supporting information.

Providing complete information will help us locate your order and review your request.

We may contact you if additional information is reasonably required to investigate the issue.

8. Refund Review

Submitting a refund request does not automatically guarantee a refund.

We will review each eligible request based on the circumstances of the order, the nature of the reported issue, whether the digital product has already been successfully delivered or accessed, and the terms of this policy.

Where appropriate, we may attempt to resolve a technical or delivery issue before issuing a refund.

9. Approved Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase.

After we submit the refund, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.

We do not control processing times imposed by financial institutions or payment providers.

10. Duplicate Charges

If you believe you were charged more than once for the same order, please contact us at info@winniebrand.com.

After verifying the duplicate transaction, we will take appropriate action, which may include refunding the duplicate payment.

11. Unauthorized Transactions

If you believe your payment method was used without your authorization, please contact us promptly at info@winniebrand.com with the relevant order or transaction information.

We will review the transaction information available to us and assist where reasonably possible.

You may also need to contact your bank, card issuer, or payment provider regarding unauthorized use of your payment method.

12. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes to our services, business practices, or applicable requirements.

Any updated version will be published on this page with a revised Last Updated date.

13. Contact Us

If you have questions about a cancellation, refund, digital delivery issue, or this policy, please contact us:

Winniebrand
250 County Road 337
Moulton, AL 35650
United States

Email: info@winniebrand.com