Property Management: A Customer Focused Approach

Intended for advanced students and practitioners this book gives an up-to-date presentation of property management as practised by a leading company, BAA plc. A key aim of the book is to show the benefits to be obtained from building a business culture based on service to the customer. This may be achieved by due attention to communication, leadership, measurement, benchmarking and accountability.

Book details

• Author: Gordonington
• Publisher: Red Globe Press
• Edition: 1st Edition
• eText ISBN: 9781349142583
• Print ISBN: 9781349142606
• Format: Fixed Layout
• Language: en
• Copyright: 1997