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Universal Design: The HUMBLES Method for User-Centred Business
Unleashing Excellence: The Complete Guide to Ultimate Customer Service
User Engagement Research and Practice
Using Information to Develop a Culture of Customer Centricity: Customer Centricity, Analytics, and Information Utilization
Vertriebscontrolling: So steuern Sie Absatz, Umsatz und Gewinn
Virtual Worlds and E-Commerce: Technologies and Applications for Building Customer Relationships
Web Services Research and Practices
Website Quality and Shopping Behavior: Quantitative and Qualitative Evidence
What Customers Hate: Drive Fast and Scalable Growth by Eliminating the Things that Drive Away Business
What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services
What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They’re Angry, Worried and Suspicious of Everything You Say
What Your Customer Wants and Can’t Tell You: Unlocking Consumer Decisions with the Science of Behavioral Economics (Marketing Research)
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